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Acceptable Use Policy

This Acceptable Use Policy defines permitted and prohibited use of Akera. It supplements the Terms of Service.

Last updated: Applies to all Akera users worldwide
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1. Overview

This Acceptable Use Policy (“AUP”) applies to all Akera users. It exists to keep the Service safe, reliable, and useful for everyone. By using Akera you agree to this AUP and our Terms of Service.

2. Prohibited activities

You may not use Akera to:

  • Violate any applicable law, regulation, or third-party right.
  • Send, store, or distribute child sexual abuse material (CSAM) or content that exploits or endangers minors. We report CSAM to the appropriate authorities.
  • Threaten, harass, stalk, dox, or incite violence against others.
  • Promote terrorism, organized criminal activity, or violent extremism.
  • Engage in fraud, identity theft, financial scams, romance scams, advance-fee schemes, or impersonate another person, business, or Akera itself.
  • Infringe the copyright, trademark, trade secret, publicity, or other intellectual property rights of others.
  • Violate the privacy of others, including by collecting personal information without authorization.
  • Distribute hate speech, content that demeans groups based on protected characteristics, or unlawful discriminatory content.

3. Mail-specific rules

  • No unsolicited bulk or commercial email (UCE / UBE / “spam”), including chain letters, pyramid schemes, or list-bombing.
  • No phishing, smishing, or credential-harvesting messages.
  • No malware, ransomware, exploits, or malicious links/attachments.
  • No spoofed sender addresses, forged headers, or attempts to bypass DMARC / SPF / DKIM controls.
  • No use of Akera as a relay or forwarder for spam originating elsewhere.
  • You must honor reasonable unsubscribe requests for any commercial mail you send through the Service.
  • You must comply with applicable email laws, including the CAN-SPAM Act, CASL, the EU ePrivacy Directive, and GDPR.

4. Security & integrity

  • No probing, scanning, or testing the vulnerability of any system without prior written authorization.
  • No attempting to access another user’s account or data.
  • No automated traffic that disproportionately burdens Akera infrastructure (e.g., crawlers, scrapers, denial-of-service traffic).
  • No reverse-engineering, decompiling, or circumventing technical protections of the Service except to the extent expressly permitted by law.
  • No reselling or sublicensing the Service to third parties without our prior written consent.

5. Enforcement

We may, in our reasonable discretion: (a) issue a warning, (b) quarantine suspicious messages, (c) throttle or block specific traffic, (d) suspend the affected account, or (e) terminate the account. For severe or repeated violations, we may take immediate action without prior notice. Where reasonable and consistent with safety and legal obligations, we will notify you and give you an opportunity to remediate.

6. Reporting abuse

To report a violation of this AUP, including spam, phishing, malware, harassment, or other abuse coming from Akera, write to abuse@akera.tech with as much detail as you can share (full message headers, timestamps, screenshots). For copyright takedowns, please see our DMCA Policy.