Skip to main content
Beta

Akera is in public beta. Features and limits may change. About public beta.

Beta

Account Deletion

How to delete your Akera account and associated personal data, from the app or by email.

Last updated: Applies to all Akera users worldwide
On this page

1. Overview

If you created an Akera account, you can request that we delete the account and associated personal data. Deletion is available in the Android and web apps, and via the web instructions on this page if you no longer have the app installed.

2. Delete from the app

  1. Sign in to Akera.
  2. Open Settings → Security.
  3. Choose Delete account and follow the prompts to send a deletion request.

The request is sent from your signed-in address so we can verify ownership.

3. Request by email

Email privacy@akera.tech from the address on your account with the subject line “Account deletion request.” Include the mailbox address you want deleted. We may ask for a short confirmation before proceeding.

4. What we delete

  • Account credentials and profile data for the deleted mailbox.
  • Mailbox content associated with that account (mail, folders, and related user data).
  • Device push tokens and app preference data tied to that account where applicable.

We may retain limited records required by law (for example billing or fraud records) for the period those obligations apply. See the Privacy Policy for retention details.

5. Timeline

After we verify your request, we aim to complete deletion within 30 days, subject to legal retention obligations and backup cycles. You will lose access to the account once deletion is processed.